Legal & Compliance
Privacy Policy
At Experts Auto locksmith, your physical security is our business — and we treat your digital and personal privacy with the exact same level of uncompromising protection.
Last Updated: May 2026
Experts Auto locksmith ("we", "us", or "our") is deeply committed to protecting your privacy and ensuring the security of your personal data. As a professional locksmith service, we understand that trust is the foundation of our relationship with you. When you invite us to secure your home, vehicle, or business, you trust us with highly sensitive information. This comprehensive Privacy Policy explains exactly how we collect, use, store, and protect your information when you use our website, contact our emergency line, or engage our services across London and Surrey.
1. Information We Collect
We only collect information that is strictly necessary to provide our locksmith services, process your payments, and fulfill our legal obligations. The data we collect typically falls into the following categories:
- Contact Information: Your full name, primary phone number, and email address provided when you request a quote or book a callout.
- Location Data: The exact physical address of the property or vehicle where the locksmith service is required, including any specific access instructions.
- Service Details: Information regarding the locks, keys, or security systems we are repairing or replacing (e.g., vehicle VIN numbers, lock brands, door types).
- Payment Data: Billing addresses and transaction records. Please note that we do not store full credit or debit card numbers on our servers; all card payments are processed securely by our PCI-DSS compliant payment gateway providers.
- Website Usage Data: Anonymous data collected via essential cookies (such as IP addresses, browser types, and pages visited) to help us ensure our website functions correctly and loads quickly during emergencies.
2. How We Use Your Information
We process your personal data under the lawful basis of contractual necessity (to provide the service you requested) and legitimate business interests. Specifically, we use your data to:
- Dispatch Engineers: To send the nearest available locksmith to your exact location quickly during an emergency lockout or scheduled appointment.
- Provide Accurate Quotes: To assess the specific parts (such as transponder chips or UPVC gearboxes) required for your vehicle or property.
- Process Payments & Issue Receipts: To generate accurate invoices and provide you with documented proof of work, which is often required by home or vehicle insurance providers.
- Verify Identity: In certain lockout situations, we may need to verify your identity and right of access to the property or vehicle before commencing non-destructive entry. This is a critical security measure to prevent unauthorized access.
3. Data Security & Key Code Protection
Given the nature of our business, data security is not just a regulatory requirement — it is a core operational priority. We implement robust technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration.
Strict Protocol on Key Codes: We operate a strict zero-retention policy for mechanical key cuts, immobiliser PIN codes, and transponder data. Once a car key is programmed or a lock is pinned, any digital codes extracted from your vehicle's ECU or lock cylinder are immediately purged from our diagnostic equipment. We do not keep a database of our customers' key cuts.
4. Data Sharing and Third Parties
We respect your privacy and do not sell, rent, or trade your personal datato any third parties for marketing purposes. We will only share your information in the following strictly limited circumstances:
- Service Providers: We may share minimal necessary data with trusted third-party software providers who help run our business (e.g., our secure payment processor, accounting software, and dispatch routing application). These providers are bound by strict confidentiality agreements and GDPR compliance.
- Legal Obligations: We may disclose information if required to do so by law, such as complying with a lawful subpoena, court order, or formal request from law enforcement regarding a criminal investigation (e.g., providing a report on forced entry following a burglary).
5. Your Rights Under GDPR
If you are a resident of the United Kingdom, you have specific rights regarding your personal data under the General Data Protection Regulation (UK GDPR). You have the right to:
- Request Access: Obtain a copy of the personal data we hold about you.
- Request Correction: Ask us to correct any inaccurate or incomplete data.
- Request Erasure: Ask us to delete your personal data ("the right to be forgotten"), subject to our legal obligation to retain basic accounting records.
- Restrict Processing: Request that we limit how we use your data.
To exercise any of these rights, please contact our data protection team using the contact details provided at the bottom of this policy. We aim to respond to all valid requests within 30 days without charge.
6. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy. Invoices, receipts, and basic service records are retained for a minimum of 6 years to comply with HM Revenue & Customs (HMRC) tax reporting requirements. After this period, or once the data is no longer necessary, it is securely deleted or anonymized.
7. Cookies and Tracking
Our website uses essential cookies to ensure basic functionality, such as keeping the site secure and allowing you to navigate smoothly. We do not use intrusive tracking cookies or sell browsing data to advertising networks. You can configure your browser to refuse cookies, though this may impact the performance of certain site features.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. Any significant changes will be posted on this page with an updated "Last Updated" date at the top of the document.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. Because we deal in physical security, we take your data security inquiries very seriously.
Phone: +44 7758 600564
Service Area: London and Surrey, UK
Common Questions
Privacy & Data Security FAQs
No, absolutely not. For your security and peace of mind, we do not retain any physical copies of keys, transponder codes, or mechanical key cuts after the job is completed. Any diagnostic data or key codes accessed during a car key replacement or lock rekeying procedure are immediately deleted from our diagnostic machines. We believe your security data belongs solely to you.
